Frequently Asked Questions
What products do you offer?
At Lumia Paw, we offer pet feeders designed for simple and convenient pet feeding. Our collection includes different styles, capacities, and options to suit everyday pet care needs.
Each product listing includes clear images and essential details to help customers review and choose the right pet feeder.
How can I place an order?
Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.
What payment methods do you accept?
We accept payments through American Express, Apple Pay, Diners Club, Discover, Google Pay, MasterCard, PayPal, Shop Pay, and Visa.
How long does shipping take?
Orders are processed within 1–3 business days and delivered within 5–15 business days via UPS or FedEx within the United States & Canada.
How much does shipping cost?
Shipping is free on every order, with no minimum spend, throughout the United States & Canada.
Do you offer international shipping?
We ship to the United States & Canada now, but in future will look to expand to other countries.
What happens if my payment is declined?
If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.
What is your return window?
Customers in the United States & Canada may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.
Do you charge restocking fees?
No, Lumia Paw does not charge any restocking fees.
How long do refunds take?
Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.
Company Information
Company Name: Lumia Paw
Address: 2755 Lougheed Hwy suite 523, Port Coquitlam, BC V3B 5Y9, Canada
Phone: +1 604-652-4706
Email: support@lumiapaw.com
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed
Time Zone: (GMT-08:00) Pacific Standard Time (Vancouver)
Response Time: We respond within one business day