Payment Policy

Payment Policy

Last updated: June 16, 2026

This Payment Policy explains the payment methods we accept, the currency we charge in, and how we keep your payment information secure when you shop with Lumia Paw.

1. Accepted Payment Methods

We accept the following payment methods at checkout:

  • Visa, Mastercard, American Express, and Discover;
  • Shop Pay;
  • Apple Pay; and
  • Google Pay.

2. Currency

All prices on our website are listed and charged in U.S. Dollars (USD). If your card is issued in another currency, your bank or card provider may apply its own conversion rate and fees.

3. Payment Security

Payments are processed securely through our payment processor, Shopify Payments. Your transaction is encrypted using industry-standard SSL, and your full card number is never stored on our servers. Our store is PCI DSS compliant through the Shopify platform.

4. When You Are Charged

Your payment method is authorized and charged at the time you place your order. If we are unable to fulfill your order, we will issue a refund to your original payment method.

5. Order Verification

To protect against fraud, we may verify your billing and shipping details before processing an order. We reserve the right to cancel or refuse any order where payment cannot be verified or fraud is suspected. Any amount authorized for a cancelled order is released or refunded.

6. Pricing & Errors

All prices are subject to change without notice. In the rare event of a pricing error, we reserve the right to cancel any order placed at the incorrect price and will notify you promptly with the option to reorder at the correct price.

7. Taxes

Any applicable sales tax is calculated and displayed at checkout before you complete your purchase.

Have Questions About Payment?

We're ready to help:

  • Email: support@lumiapaw.com
  • Phone: +1 604 652 4706
  • Response time: within 1 business day

Business Details

Store name: Lumia Paw

Company Address: 2755 Lougheed Hwy. Suite #523, Port Coquitlam, BC V3B 5Y9, Canada

Warehouse Addresses:

  • United States:
    • Chino, California — 13955 Central Ave, Chino, CA 91710
    • Cranbury, New Jersey — 20 Haypress Road, Cranbury, NJ 08512
  • China:
    • Yiwu, Zhejiang Province (Main China Warehouse)
    • Jinhua, Zhejiang Province
    • Shenzhen, Guangdong Province

Email: support@lumiapaw.com
Phone: +1 604 652 4706

Business Hours:
Monday to Friday: 9:00 AM to 6:00 PM Pacific Time (PT)
Saturday and Sunday: Closed