Privacy policy

Privacy Policy

Last updated: June 16, 2026

At Lumia Paw, we take your privacy seriously. This Privacy Policy explains what data we collect, why we collect it, and how we use and protect it. It also covers your rights under the EU/UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).

1. Information We Collect

We collect the following types of information when you use our site or make a purchase:

  • Personal identification information (name, email address, phone number);
  • Billing and shipping address;
  • Payment information (processed securely via our payment processor, Shopify Payments — we never see or store your full card number);
  • Browser and device information, including IP address, browser type, device type, and the pages you view (collected via cookies and analytics tools); and
  • Purchase history and browsing behavior on our site.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders;
  • Send order confirmations and shipping updates;
  • Respond to customer service inquiries;
  • Understand how visitors find and use our site so we can improve it;
  • Send promotional emails (only with your consent); and
  • Comply with our legal obligations.

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with trusted third parties only as necessary to operate our business, including:

  • Order fulfillment and shipping partners (to pick, pack, label, and deliver your order);
  • Payment processors (to handle transactions securely);
  • Analytics providers (such as Google Analytics); and
  • Marketing platforms (such as our email marketing provider, with your consent).

These third parties are contractually obligated to keep your data confidential and to use it only for the purposes we specify. Our store is built on Shopify, which hosts our website and stores data on secure servers on our behalf.

4. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, remember the items in your cart, and analyze site traffic. This includes analytics cookies that tell us how visitors arrive at and move through our site, which helps us improve it. You can control or disable cookies through your browser settings, though some site functionality may be affected. Where required by law, we ask for your consent before placing non-essential cookies.

5. Data Retention

We retain your personal data for as long as necessary to fulfill orders and comply with legal requirements. You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to access the personal data we hold about you, request correction or deletion of it, and opt out of marketing communications at any time. To exercise any of these rights, contact us at support@lumiapaw.com.

EU and UK visitors (GDPR): You also have the right to port or restrict your data and to object to certain processing. We process personal data on the lawful bases of performing our contract with you (to fulfill your order), your consent (for marketing), and our legitimate business interests (to operate, secure, and improve our store). You may lodge a complaint with your local data protection authority.

California residents (CCPA/CPRA): You have the right to know what personal information we collect and how we use it, to request access to or deletion of it, and to opt out of the sale or sharing of personal information. Lumia Paw does not sell your personal information. We will never discriminate against you for exercising any of these rights.

7. Security

We implement industry-standard security measures to protect your personal data. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under 13 years of age (or the minimum age required by the laws of your jurisdiction). If you believe a child has provided us with personal information, please contact us at support@lumiapaw.com and we will delete it promptly.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.

11. Contact Us

The party responsible for your personal data (the data controller) is Lumia Paw. For any privacy question or to exercise your rights, contact us:

  • Data controller: Lumia Paw
  • Email: support@lumiapaw.com
  • Phone: +1 604 652 4706
  • Address: 2755 Lougheed Hwy. Suite #523, Port Coquitlam, BC V3B 5Y9, Canada

Business Details

Store name: Lumia Paw Company Address: 2755 Lougheed Hwy. Suite #523, Port Coquitlam, BC V3B 5Y9, Canada

Warehouse Addresses:

  • United States:
    • Chino, California — 13955 Central Ave, Chino, CA 91710
    • Cranbury, New Jersey — 20 Haypress Road, Cranbury, NJ 08512
  • China:
    • Yiwu, Zhejiang Province (Main China Warehouse)
    • Jinhua, Zhejiang Province
    • Shenzhen, Guangdong Province

Email: support@lumiapaw.com Phone: +1 604 652 4706 Business Hours: Monday to Friday: 9:00 AM to 6:00 PM Pacific Time (PT) Saturday and Sunday: Closed