Shipping policy

Shipping Policy

Last updated: June 16, 2026

Thank you for shopping with Lumia Paw. Please read our shipping policy carefully before placing your order. We currently ship to addresses within the United States.

1. Order Processing (Handling) Time

All orders are processed within 1–3 business days (our handling time) after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day. You will receive a confirmation email with tracking as soon as your order ships.

2. Shipping Rates & Estimated Delivery

Your total estimated delivery time has two parts, both given in business days: handling time (1–3 business days to prepare and dispatch your order) plus transit time (how long the carrier takes to deliver after dispatch). The transit times below begin once your order has shipped.

  • Standard Shipping — transit time 7–15 business days — $5.99 flat rate (FREE on orders containing 2 or more items).
  • Express Shipping — transit time 5–9 business days — $7.00 flat rate.

Within the United States, orders are typically delivered by USPS (United States Postal Service); some items may be delivered by UPS or another trusted carrier depending on the product. Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier issues, weather, high-volume periods, or other factors outside our control.

3. Order Fulfillment

Lumia Paw fulfills orders from multiple warehouses, including locations in the United States and China. Because items may be fulfilled from more than one location, products in the same order can sometimes arrive in separate packages, occasionally on different days. You are never charged extra shipping when this happens.

4. Import Duties, Tariffs & Customs Clearance

Some products are fulfilled from our overseas (China) warehouses. When an order ships from China into the United States, it may in some cases be subject to import duties, tariffs, or customs fees set by U.S. authorities. Where these apply, they are determined by customs based on the item and its value, and they are the customer’s responsibility — they are not included in the product price or the shipping charge shown at checkout. Customs clearance can also occasionally add a few days to the estimated delivery time. If any paperwork is ever needed, we’re happy to help — just email support@lumiapaw.com.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number on the carrier’s website to follow your package in real time. Please allow 1–3 business days after dispatch for tracking information to begin updating.

6. Missing, Partial, or Incomplete Orders

If your order contains multiple items, they may ship and arrive separately (see Order Fulfillment above). If part of your order has arrived but an item is still missing more than 5 business days later, or your tracking shows delivered but an item is missing, contact us at support@lumiapaw.com or +1 604 652 4706 with your order number. We will locate the remaining item(s) and, if anything cannot be delivered, arrange a replacement or refund for the missing item at no cost to you.

7. Shipping Restrictions

We currently ship within the United States only. We are unable to ship to P.O. boxes or APO/FPO military addresses at this time. If you need an alternative delivery arrangement, please contact us before ordering and we will do our best to help.

8. Lost or Delayed Packages

If your package has not arrived within 7 days of the estimated delivery date, or tracking shows delivered but you did not receive it, please contact us at support@lumiapaw.com with your order number. We will open an investigation with the carrier and work to resolve the issue as quickly as possible, including a replacement or full refund if the package is confirmed lost in transit.

9. Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders delayed or returned because of an incorrect or incomplete address provided at checkout. If you spot a mistake, contact us immediately at support@lumiapaw.com — if your order has not yet shipped, we will correct it.

10. Contact Us

For any shipping-related questions, please reach out to us:

Business Details

Store name: Lumia Paw Company Address: 2755 Lougheed Hwy. Suite #523, Port Coquitlam, BC V3B 5Y9, Canada

Warehouse Addresses:

  • United States:
    • Chino, California — 13955 Central Ave, Chino, CA 91710
    • Cranbury, New Jersey — 20 Haypress Road, Cranbury, NJ 08512
  • China:
    • Yiwu, Zhejiang Province (Main China Warehouse)
    • Jinhua, Zhejiang Province
    • Shenzhen, Guangdong Province

Email: support@lumiapaw.com Phone: +1 604 652 4706 Business Hours: Monday to Friday: 9:00 AM to 6:00 PM Pacific Time (PT) Saturday and Sunday: Closed