Terms & Conditions

Last updated: June 16, 2026

Please read these Terms & Conditions carefully before using our website or placing an order. By accessing our site or making a purchase, you agree to be bound by these terms.

1. About Us

Lumia Paw ("we", "us", "our") operates the website at lumiapaw.com. Our business is located at 2755 Lougheed Hwy. Suite #523, Port Coquitlam, BC V3B 5Y9, Canada. You can reach us any time at support@lumiapaw.com.

2. Eligibility & Age Requirement

You must be at least 18 years old to place an order on this website. If you are under 18, you may use the site and make purchases only with the involvement, consent, and supervision of a parent or legal guardian who agrees to these terms on your behalf.

3. Use of This Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not use this site to:

• Transmit any unlawful, harmful, or fraudulent content;
• Attempt to gain unauthorized access to any part of the site; or
• Interfere with the proper functioning of the website.

4. Products, Pricing & Availability

We reserve the right to modify or discontinue any product at any time without notice. All prices are listed in U.S. Dollars (USD) and are subject to change. We are not liable for typographical errors in pricing or product descriptions.

In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and will notify you promptly.

Except for the rights and remedies expressly provided in our Refund & Return Policy (and any warranties that cannot be excluded under applicable law), products are sold on an "as is" and "as available" basis without further warranties of any kind, whether express or implied.

5. Orders & Payment

By placing an order, you confirm that the information you provide is accurate and complete. We accept Visa, Mastercard, American Express, and Discover, as well as Shop Pay, Apple Pay, and Google Pay. All payments are processed securely, and we do not store your full card details on our servers.

We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability.

6. Product Safety & Responsible Use

Our products are intended for normal, responsible use with pets. Please use them sensibly and with your pet’s wellbeing in mind:

• Supervise your pet when introducing new toys, chews, harnesses, carriers, or similar gear, and check items regularly for wear or damage.
• Choose the correct size and type of product for your pet, and follow any instructions included with the item.
• Treats, food, and supplements are not a substitute for veterinary care. Consult your veterinarian before introducing a supplement or changing your pet’s diet — especially if your pet is young, elderly, pregnant, nursing, or has a health condition.
• Discontinue use and contact a veterinarian if your pet shows any sign of an adverse reaction.

To the fullest extent permitted by law, you are responsible for using our products safely and as intended, and Lumia Paw is not liable for harm resulting from misuse, improper sizing, lack of supervision, or failure to follow product or veterinary guidance.

7. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Lumia Paw or its content suppliers and is protected by applicable copyright and trademark laws. You may not reproduce or use any content without our express written permission.

8. Limitation of Liability

Lumia Paw shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website, to the fullest extent permitted by law.

9. Governing Law

These Terms & Conditions are governed by the laws of the State of Oregon, United States, without regard to conflict-of-law principles. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Oregon, United States.

10. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of the site after changes constitutes your acceptance of the new terms.

11. Contact Us

• Email: support@lumiapaw.com
• Phone: +1 604 652 4706
• Address: 2755 Lougheed Hwy. Suite #523, Port Coquitlam, BC V3B 5Y9, Canada

Business Details

Store name: Lumia Paw Company Address: 2755 Lougheed Hwy. Suite #523, Port Coquitlam, BC V3B 5Y9, Canada

Warehouse Addresses:

• United States:
  • Chino, California — 13955 Central Ave, Chino, CA 91710
  • Cranbury, New Jersey — 20 Haypress Road, Cranbury, NJ 08512
• China:
  • Yiwu, Zhejiang Province (Main China Warehouse)
  • Jinhua, Zhejiang Province
  • Shenzhen, Guangdong Province

Email: support@lumiapaw.com Phone: +1 604 652 4706 Business Hours: Monday to Friday: 9:00 AM to 6:00 PM Pacific Time (PT) Saturday and Sunday: Closed