Legal notice

This legal notice is provided in accordance with the laws and regulations applicable to companies established in Canada and selling to customers in the United States, including applicable Canadian and United States e-commerce and consumer protection regulations.

Company Information

Company Name: Lumia Paw

Business Registration Number: 

Address: 2755 Lougheed Hwy suite 523, Port Coquitlam, BC V3B 5Y9, Canada

Phone: +1 604-652-4706

Email: support@lumiapaw.com

Disclaimer

Although Lumia Paw makes every effort to ensure that the information on this website is accurate and up-to-date, Lumia Paw makes no warranties regarding the completeness, reliability, or accuracy of the information provided. Use of this website and reliance on its contents is at the user's own discretion and responsibility.

VAT Information and Import Fees

VAT Number: 

Our company is registered in Canada, and products are shipped from Canada.

Sales tax may be charged where required by applicable tax regulations. For customers located in the United States, taxes, duties, customs charges, or other import-related fees may apply depending on the order value and applicable regulations. Any such charges are determined by the relevant authorities and remain the responsibility of the customer unless otherwise stated at checkout.

Online Dispute Resolution

For any questions or concerns regarding an order, customers may contact our support team directly using the contact information provided on this website. Any dispute or complaint will be handled in accordance with applicable laws and consumer protection requirements.

Applicable Law

This legal notice is governed by the applicable laws of Canada. Any disputes arising from the use of this website or transactions carried out through this website shall be handled in accordance with applicable legal jurisdiction requirements.

Contact Information

If you have any questions or comments regarding this legal notice, you can contact us by email at support@lumiapaw.com or by phone at +1 604-652-4706.

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT-08:00) Pacific Standard Time (Vancouver)
Response Time: We respond within one business day